Terms of Service

By using this website ("Service") you are agreeing to be bound by the following terms and conditions ("Terms of Service") with Streetwise Driver TrainingTrue - ABN 70818337545.

Streetwise Driver Training reserves the right to update and change the Terms of Service without notice.

By booking with Streetwise Driver Training I agree to the following:

  • I will ensure that I carry my learners or other legal driving permit with me on every lesson and test.
  • I will ensure that if I have a medical condition requirement on my licence (M), that I will carry the relevant certificate with me at all times on every lesson and test.
  • I will obey all traffic regulations and laws of the state whilst participating in training.
  • I will attend all lessons without being under the influence of alcohol or drugs, I understand that under such circumstances my lesson may be terminated by my instructor and a full lesson fee will be charged. This includes having zero alcohol/drugs in my system. I will submit to a breath test if asked and/or understand that my lesson will not proceed if my instructor has any reason whatsoever to believe that I have taken alcohol or drugs.
  • I agree to pay for each lesson prior to the lesson unless otherwise arranged with Streetwise Driver Training.
  • I understand that under privacy legislation my instructor is not able to offer information about my lessons to another person unless agreed by myself.
  • I will ensure that I am prompt to arrive or be picked up for my lessons; if I am late, the lesson starts late it will finish at allotted time and I will be charged the full lesson fee.
  • I have read and understand Streetwise Driver Training’s rescheduling and cancellation policy.
  • I agree to pay for the excess on Streetwise Driver Training’s insurance if I am at fault in causing an accident. (Generally, where the learner has followed all instructions of the driving instructor there will be no liability. Where the learner has ignored instructions and in so doing has caused an accident to occur, the learner driver will be liable for any insurance excess payable. Insurance excess for learner drivers is currently $1,000 per accident but may vary between vehicles. If the accident is caused by another driver, then there is no liability for the learner driver.) NB: All Streetwise vehicles are covered under Streetwise Driver Training full comprehensive vehicle insurance.
  • If an instructor is using a client’s vehicle it is expected all appropriate insurances will cover the use of the vehicle.
  • I give Streetwise Driver Training permission to use photography/video of me passing my test for marketing purposes only on the company website, Instagram or Facebook. If I do not wish this to occur I will not participate in having my photo taken at the time.

Rescheduling, No-Show & Cancellation Policy

We require a minimum of 24 hours’ notice to cancel or move your driving lessons without incurring a fee.

  • If you advise Streetwise Driver Training of cancellations or rescheduling of lessons within 24 hour of your lesson time, you will forfeit 100% of the lesson fee.
  • If you do not show up for your lesson, you will forfeit 100% of the lesson fee

Sunday and Monday driving lessons:

  • As the office is not open on Sundays, you must contact us on Saturday between 8.00am - 12pm to avoid incurring the 100% cancellation fee if you wish to change or cancel you lesson for Sunday or Monday.

Cancellation or changing of driving tests

  • You are required to advise Streetwise Driver Training at least 48 hours prior to your driving tests and lesson booking time. If you do not or, if you forget to bring appropriate paperwork or your licence you will forfeit 100% of the test package. Driving tests cannot be rescheduled within 48 hours notice and you will lose your driving test booking fee.
  • Any driving tests that are changed, moved or cancelled do require our administration team to go to some effort to do this on your behalf, we therefore charge a $25 administration fee on any test booking changes that you may request.

Exceptions to the above rescheduling, no show and cancellation policy:

  • If you are unable to attend your lesson because you are required to follow a public health direction in relation to COVID-19, such as a direction to get tested and/or isolate, and you are unable to give 24 hours notice to us, you will not be charged a cancellation/reschedule fee provided that you:
    • provide proof of the direction you have been given, including the time and date you were given the direction, the details of the direction.
    • provide proof of your COVID test result.

Pre-paid Packages Terms

Pre-paid packages are valid for the following periods from the date of first booking or payment whichever is earlier:

  • 3 lesson packages – expire within 12 weeks
  • 5 lesson packages – expire within 24 weeks
  • 10 lesson packages – expire within 52 weeks

*There are no refunds available on any packages purchased*

Account Terms

This page contains the most current version of the Terms of Service.

  • Accounts registered by "bots" or other automated methods are not permitted and will be removed.
  • You are responsible for all activity that occurs from your account.
  • You agree that Streetwise Driver Training can send you booking reminders, relevant information and other marketing via phone, SMS and/or email. You can opt out of any marketing.
  • You must not post or submit false information to the Service.
  • You are responsible for maintaining the security of your account and password. Streetwise Driver Training cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  • You must not use the Service for any illegal or unauthorised purpose. You must not use this Service to violate any laws in your jurisdiction, including but not limited to copyright laws.
  • Streetwise Driver Training has the right to suspend or terminate your account, refuse any current or future use of the Service, or any other Streetwise Driver Training service, for any reason.
  • Violation of any of the terms or general conditions may result in the termination of your Account.
  • In the event that you breach these Terms of Service, or act in a way that puts the Service or any individual at risk, Streetwise Driver Training has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Streetwise Driver Training service. Such termination of the Service will result in the deactivation of your Account.

Cancellation Rates

  • Less than 24 hours notice before the booking will forfeit the full booking fee.
A cancellation does not automatically refund payment of products or services. Any amount not subject to the cancellation fee, is credited towards your account balance at Streetwise Driver Training.


Modifications to Services and Prices

  • Streetwise Driver Training reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  • Prices of all Services are subject to change with or without notice.
  • Streetwise Driver Training shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Pre Paids

  • Unused pre paids cannot be transferred between clients.
  • Purchases containing multiple pre paids can only be used by a single person and cannot be split between people.
  • Pre Paids are valid for 12 months from the date of purchase.


  • Credit card security is implemented using secure SSL encryption on all transactions and processed using a secure, trusted, PCI compliant payment gateway and used by Streetwise Driver Training for payment processing.
  • All fees and transactions are in Australian Dollars.

General Conditions

  • Your use of this website is at your sole risk. The website is provided on an "as is" and "as available" basis.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, use of the website, or access to the website without the express written permission by Streetwise Driver Training.
  • Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Streetwise Driver Training customer, employee, member, instructor, officer or external contractor will result in immediate account termination.
  • You must not transmit any worms or viruses or any code of a destructive nature.
  • You understand that Streetwise Driver Training uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run.
  • Streetwise Driver Training does not warrant that (i) the website will meet your specific requirements, (ii) the website will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the website will be accurate or reliable, (iv) the quality of any products, websites, information, or other material purchased or obtained by you through the website will meet your expectations, and (v) any errors in the website will be corrected.
  • You expressly understand and agree that Streetwise Driver Training shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Streetwise Driver Training has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the website; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website; (v) or any other matter relating to the website.
  • The failure of Streetwise Driver Training to exercise or enforce any right or provision of the Terms of website shall not constitute a waiver of such right or provision.
  • You expressly understand and agree that Streetwise Driver Training shall not be liable for any indirect, incidental, special, consequential loss, loss or corruption of data or exemplary damages, including but not limited to loss resulting from the use or the inability to use the website or the Service.


Please send any questions or comments about these Terms of Service to learn@streetwisedriving.com.au.

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